A power outage or an unplugged cord can cause a sensor or other data-transmitting device to lose power.
This page describes what to do when our support team asks your store to restart a device.
Sensor: Connected to the PoE — if the PoE loses power, the sensor loses power too.
PoE: Connected to the router, power outlet, and sensor, acting as the hub that connects all the devices.
Router: The device that connects to the network and sends/receives data. Requires a separate power source (provided by your store).
Processor: A device installed for measuring demographic attributes that performs image analysis. Requires a separate power source.
Please follow steps ① through ④ for each device in order.
When a device loses power, data will stop updating or show as zero.
Once we confirm the outage, we will contact you,
check the cause and situation with you, and then carry out the recovery work.
If you have any questions, please contact us at ([email protected]).
