---
title: "What if I lose a staff exclusion tag?"
description: "What to do if you lose a staff exclusion tag."
url: https://help.flow-insight.com/en/articles/252-what-if-i-lose-a-staff-exclusion-tag
collection: "Staff Exclusion"
updated: 2026-08-06
language: en
alternates: [ja]
---

# What if I lose a staff exclusion tag?

What to do if you lose a staff exclusion tag.

If you lose a staff-exclusion tag, you can pay for the lost tag and either have it replaced or order additional tags.

Our support team will assist you — please let us know about the loss following the steps below.

\*Store staff should first get approval from your head office contact before reaching out to our support team.

## Step 1: Report the Loss to Flow

Please let our support team know the following via the inquiry form:

-   Number of tags lost
    
-   Name of the store where they were lost
    

## Step 2: Purchase of Lost Tags

You will be charged for the lost tags at the price below, based on the number lost.

**Price for a lost tag: ¥3,200 per tag (excl. tax)**

You will need to approve the quote.

## Step 3: Replacement / Additional Order of Staff-Exclusion Tags

If needed, we will replace or order additional staff-exclusion tags.

\*How this is handled depends on how many tags you're using — see below for details.

## If the number of staff-exclusion tags in use is within the initial 5-tag allotment

We will send replacement tags free of charge. This does not affect your monthly management fee.

## If the number of staff-exclusion tags in use exceeds the initial 5-tag allotment (i.e. you've already ordered additional tags)

Additional tags can be ordered for a fee. If you don't wish to order additional tags, the monthly management fee for the affected tags will be removed starting the month after the loss.

## Step 4: Reshipping Staff-Exclusion Tags

Any additionally ordered tags will be shipped directly to the relevant store.

## Notes

\*Regardless of whether it's within or beyond the initial allotment, the fee for a lost tag is ¥3,200 per tag (excl. tax).

\*Shipping replacement tags may take about a week depending on domestic stock availability.

\*If a lost tag is found after payment, no refund will be issued. We appreciate your understanding — please dispose of it.

* * *

If you have any questions or feedback, please contact support at [support@flow-solutions.com](mailto:support@flow-solutions.com).