We will introduce the following information related to Flow Assistant.

What is Flow Assistant?

Flow Assistant is an assistant tool that automatically suggests behavioral improvements necessary to achieve store sales goals based on store data trends, enabling productivity improvement and efficiency.

Using a chatbot mechanism, it delivers information to the right users at the right time based on pre-set conditions. This allows you to confidently and efficiently execute actions to improve store sales and focus on sales operations.

Official Name

Flow Assistant

Abbreviation

Assistant

Main Features

1. Automation of routine tasks

   1. Data viewing

      1. Sales progress

      2. Budget progress

2. Data export

3. Providing information to support business decision-making based on data linked to Flow

   1. Notification of peak congestion times

   2. KPI alerts & action suggestions

Use Cases and Scenarios for Flow Assistant

The use cases and scenarios for Flow Assistant are as follows.

Use Cases

You can view and utilize collected data without taking proactive actions such as accessing report screens or exporting data.

Scenarios

• Proposing strategies necessary to achieve sales targets

• Anomaly detection & notifications

  • Performance alerts

  • Data anomalies

  • Weather changes

• Information sharing

  • Sharing progress on achieving sales goals

  • Sharing KPI status

  • Communicating information from headquarters to stores

    • Executing marketing campaigns

    • Disseminating product information

    • Training new employees & sharing knowledge

• Automated workflows

  • Automatically generating Excel reports using data stored in Flow and distributing them via Flow Chat, email, or FTP servers

  • Automatically delivering essential information to new employees to help them steadily progress toward becoming superstars from day one

Example of Receipt

How Flow Assistant Works

The Assistant is composed of Bots and Skills.

The definitions of each are as follows.

Name and Definition

• Bot

  • A Bot is responsible for managing multiple skills collectively.

• Skill

  • A Skill represents a single process. For example, a process that retrieves specified KPI data from a database at a pre-specified date and time and delivers it to a designated user is considered a single skill.

As shown in the 'Diagram: Assistant Configuration,' users can receive information from the Flow Assistant in any desired format. Created skills can be saved to any bot.

Skills send messages, images, KPI results, files, and other content to specified destinations via designated media (e.g., email, Flow for mobile) according to pre-configured programs set by the user or system.

Figure: Assistant Configuration

Adding and Editing Skills

We introduce a feature to add and edit skills that allow users to set desired conditions, schedules, and destinations based on KPIs linked with Flow.

*This feature will be updated after the release of the main functionality.

Please wait a little while until the update.

Release of Flow Assistant β.ver

We have released the β.ver as a trial version to allow Flow users to experience the convenience of Flow Assistant as soon as possible.

In the β.ver, to support store users in achieving their daily sales targets and improving sales by utilizing POS and customer visit data, a template Skill has been assigned to each store user. This template Skill automatically notifies users around 9 a.m. if the previous day's sales, number of visitors, purchase rate, etc., are lower than the same day last year.

• Analysis and countermeasures for sales decline

• Countermeasures for a decrease in customer visits

• Forecasting and countermeasures for a declining purchase rate trend

※In the β.ver, it is not possible to create or add folders or Skills. Only notification settings can be changed.

※Messages will only be sent, and analysis examples using Flow will be proposed, if the skill conditions are met.

Restrictions Due to Permission Settings: When the Assistant Does Not Appear, etc.

If issues such as the Flow Assistant not appearing are observed, please check the "Role" settings.

• Some parts of the settings menu are not displayed

• Add, edit, and delete operations cannot be performed

Notes

• "Role" settings can only be configured by administrators and accounts with granted permissions.

That concludes everything. If you have any further questions or issues, please feel free to reach out.

You can contact us via the Flow site, in-app chat, or support@flow-solutions.com

Thank you for reaching out to us.