This page provides guidance on how to apply for an additional staff exclusion card when the battery runs out.

For information on how to use the staff exclusion card and check the battery level, click here

Staff Exclusion Card Usage Guide

Application Method

Apply via the chat function at the bottom right of the Flow site, above the help center.
Apply to the Flow support team from 'Contact Us' within 'Home'.
After entering the necessary information from the template below, please send the message.

Apply for an additional staff exclusion card.

Store Name:

Number of Cards:

Address:

Disposal Product Number:

Thank you for confirming the above contents.

※The product number starts with AC~ as indicated on the card.

Please enter the product number of the device with a dead battery.

※Each store can own up to 5 cards.

Please note that an additional fee will be charged for the application of the 6th card.

Delivery processing will be done on Tuesdays and Fridays, excluding public holidays.

Depending on the region, it may take more than 2 days for delivery. (Hokkaido, Okinawa, etc.)

Please dispose of the staff exclusion card with a dead battery at the store.

Thank you for your cooperation.

That concludes everything. If you have any questions, please feel free to contact us at (support@flow-solutions.com).