How to Retrieve Traffic Data from Flow's FTP Server

Step 1: Accessing the FTP Server

• Server Address: sftp.flow-insight.com

• (IP: 54.65.118.153)

  (If a different hostname is provided, please contact your account manager)

• Server Port:

  • FTP: Port 21

  • SFTP: Port 22

    (If a different port number is specified, please confirm with your account manager)

※If login information is required, please contact Flow Support (support@flow-solutions.com).

Step 2: Connecting to the FTP Server

For easy connection, we recommend using an online FTP client called Filestash:

https://www.filestash.app/online-ftp-client.html

1. Open Filestash in your browser.

2. Enter the FTP server address (sftp.flow-insight.com), as well as the username and password.

3. After logging in, navigate to the outgoing folder to check the traffic data.

Step 3: Downloading Data

• Location: inside the outgoing folder.

• Data update frequency: The previous day's data is updated daily at 8:02 AM. (If a different interval is specified, please check with your account manager)

• File format: CSV (Comma-Separated Values).

• File name format: /INSIGHT.TRAFFIC.YYYYMMDD.csv.

Example:

• Data collected on January 23, 2025, will be available as /INSIGHT.TRAFFIC.20250124.csv on January 24, 2025.

Frequently Asked Questions

• Q: I can't log in

  Please double-check that your login information is correct. If the issue persists, contact Flow Support.

• Q: What should I do with the downloaded data?

  CSV files can be opened in Microsoft Excel or Google Sheets spreadsheets. You can also import them into analysis tools for further use.

• Q: Can I automate downloads?

  Most FTP clients allow you to schedule automatic downloads. For configuration details, consult Flow Support (support@flow-solutions.com).

That concludes our guide.

If you need further support or have technical questions, please contact the support team (support@flow-solutions.com).