Store info requirements

Company information

• Domain (Email Address)
  By specifying a trusted domain, you control access to Flow. Only domains added to this whitelist are granted access, keeping your data properly protected.
  *Free domains such as gmail.com or yahoo.co.jp cannot be registered.

Store information

• Store Code (Store Number)
  A store code is an identification number used to identify a specific store.
  *It must match exactly when integrating with POS data, etc.
  *If not provided, a default value assigned by Flow will be displayed.
  *Changes requested after go-live may incur an additional fee.
  

• Store Floor Area (in tsubo)
  Used when calculating metrics such as visitors per tsubo.
  *If not provided, this will display as zero.

Store network information

Our solution uses your store's network to send measurement data to our servers.

To do this, we need you to provide your store's network information.

**If your firewall settings restrict communication on specific ports, please refer to the specification sheet and add the required ports to your firewall. If you're unsure, we recommend running a network test at the first store to be set up (→ a network test means connecting the planned equipment to the store router in advance to confirm it can communicate).**

• IP Address Range (Local)
  An IP address is a string of numbers assigned to a device, such as a smartphone or PC, when it connects to a network.

  *Each traffic counter uses one IP address.
  For stores planning to install multiple units, please specify an available range (e.g. 192.168.1.10-20).
  *If you'd like to use DHCP, you may skip this and let us know.

• Subnet Mask (Local)
  *Skip if you'd like to use DHCP

  
  

• Default Gateway (Local)
  *Skip if you'd like to use DHCP

• DNS
  *Skip if you'd like to use DHCP

• Router/HUB Model
  A router is a device that connects multiple devices to the internet. Typically, at least one is already installed.
  To avoid delays on the day of installation caused by connecting to the wrong device, please let us know which router you use to connect to the internet.
  *If you'd prefer to connect to a HUB rather than directly to the router, please let us know.
  *If no device is specified, we will connect in sequence to what appears to be the correct device. If the device cannot be found or connection is not possible, requiring a follow-up visit, an additional work fee will apply.

• Router/HUB Port Number (physical LAN port)
  *If not specified, we will connect to an open port.
  *Please make sure at least 1 port is open before the work begins.
  *If no ports are open, you agree that we may, at our discretion on-site, unplug an existing laptop or printer and connect our equipment instead.

• Store Router/HUB/PoE Installation Location
  To avoid delays on the day of the work, please let us know the installation location in advance.
  *If it's inside a locked cabinet or the back yard, please have it unlocked in advance.
  If the work cannot proceed due to locked access, a follow-up work fee will apply.

Checklist

*Use this to confirm the status of the information you've provided.

• Domain (Email Address)

• Store Code (Store Number)

• Store Floor Area (in tsubo)

• IP Address / Subnet (Global)

• IP Address Range (Local)

• Subnet Mask (Local)

• Default Gateway (Local)

• DNS

• Router/HUB Model

• Router/HUB Port Number

• Store Router/HUB/PoE Installation Location

If you have any questions or feedback, please contact support at [email protected].