---
title: "Staff and service KPIs"
description: "KPIs covering staff efficiency and service quality."
url: https://help.flow-insight.com/en/articles/587-staff-and-service-kpis
collection: "KPI glossary"
updated: 2026-08-06
language: en
alternates: [ja]
---

# Staff and service KPIs

KPIs covering staff efficiency and service quality.

## Staff Efficiency

Staff Efficiency (¥) = Sales ÷ Staff Per Hour. Sales generated per staff member per hour — a way to understand each staff member's contribution.

Also known as: sales per labor hour.

## Closing Strength

Closing Strength = Transactions ÷ Staff Per Hour. Transactions per staff member per hour — shows whether staff-customer engagement is translating into sales.

Also known as: purchasing customers per staff, Closing Strength.

## Staff Hours

The average number of staff on duty per hour.

Also known as: staff count, Staff Hours.

## Staff Level

Staff Level = Traffic ÷ Staff Per Hour. Visitors per staff member per hour — a benchmark for how many customers each staff member should be serving.

Also known as: visitors per staff member.

## Average Response Time

The average time it takes staff to respond to a staff call.

## Staff Calls

Staff Calls = Staff Call Count ÷ Fitting Room Visitors. How often staff are called per fitting room visitor.

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