If you lose a staff-exclusion tag, you can pay for the lost tag and either have it replaced or order additional tags.
Our support team will assist you — please let us know about the loss following the steps below.
*Store staff should first get approval from your head office contact before reaching out to our support team.
Please let our support team know the following via the inquiry form:
Number of tags lost
Name of the store where they were lost
You will be charged for the lost tags at the price below, based on the number lost.
Price for a lost tag: ¥3,200 per tag (excl. tax)
You will need to approve the quote.
If needed, we will replace or order additional staff-exclusion tags.
*How this is handled depends on how many tags you're using — see below for details.
We will send replacement tags free of charge. This does not affect your monthly management fee.
Additional tags can be ordered for a fee. If you don't wish to order additional tags, the monthly management fee for the affected tags will be removed starting the month after the loss.
Any additionally ordered tags will be shipped directly to the relevant store.
*Regardless of whether it's within or beyond the initial allotment, the fee for a lost tag is ¥3,200 per tag (excl. tax).
*Shipping replacement tags may take about a week depending on domestic stock availability.
*If a lost tag is found after payment, no refund will be issued. We appreciate your understanding — please dispose of it.
