If you lose a staff-exclusion tag, you can pay for the lost tag and either have it replaced or order additional tags.
Our support team will assist you — please let us know about the loss following the steps below.
*Store staff should first get approval from your head office contact before reaching out to our support team.
Step 1: Report the Loss to Flow
Please let our support team know the following via the inquiry form:
Number of tags lost
Name of the store where they were lost
Step 2: Purchase of Lost Tags
You will be charged for the lost tags at the price below, based on the number lost.
Price for a lost tag: ¥3,200 per tag (excl. tax)
You will need to approve the quote.
Step 3: Replacement / Additional Order of Staff-Exclusion Tags
If needed, we will replace or order additional staff-exclusion tags.
*How this is handled depends on how many tags you're using — see below for details.
If the number of staff-exclusion tags in use is within the initial 5-tag allotment
We will send replacement tags free of charge. This does not affect your monthly management fee.
If the number of staff-exclusion tags in use exceeds the initial 5-tag allotment (i.e. you've already ordered additional tags)
Additional tags can be ordered for a fee. If you don't wish to order additional tags, the monthly management fee for the affected tags will be removed starting the month after the loss.
Step 4: Reshipping Staff-Exclusion Tags
Any additionally ordered tags will be shipped directly to the relevant store.
Notes
*Regardless of whether it's within or beyond the initial allotment, the fee for a lost tag is ¥3,200 per tag (excl. tax).
*Shipping replacement tags may take about a week depending on domestic stock availability.
*If a lost tag is found after payment, no refund will be issued. We appreciate your understanding — please dispose of it.
If you have any questions or feedback, please contact support at [email protected].