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FAQ

Answers to frequently asked questions.

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Measurement Definitions

How can I check visitor counts by entrance?

What is the measurement definition for linked/pass-link entrance visitor counting?

Does attribute analysis measure every visitor?

Are customers passing by the store included in visitor counts?

If a visitor passes through the entrance multiple times, is the count duplicated?

What is the measurement definition for single-entrance visitor counting?

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Staff Exclusion

Can staff be excluded from attribute analysis?

What if I lose a staff exclusion tag?

Can staff be excluded from visit measurements?

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Data & Weather

How often is traffic data updated?

How often is weather data updated?

What do the weather icons mean?

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Account & Access

What happens to my store's data after service ends?

Is there a limit on the number of user accounts?

[Flow Classic] I want to view other stores' data — how can I access it?