Staff Efficiency
Staff Efficiency (¥) = Sales ÷ Staff Per Hour. Sales generated per staff member per hour — a way to understand each staff member's contribution.
Also known as: sales per labor hour.
Closing Strength
Closing Strength = Transactions ÷ Staff Per Hour. Transactions per staff member per hour — shows whether staff-customer engagement is translating into sales.
Also known as: purchasing customers per staff, Closing Strength.
Staff Hours
The average number of staff on duty per hour.
Also known as: staff count, Staff Hours.
Staff Level
Staff Level = Traffic ÷ Staff Per Hour. Visitors per staff member per hour — a benchmark for how many customers each staff member should be serving.
Also known as: visitors per staff member.
Average Response Time
The average time it takes staff to respond to a staff call.
Staff Calls
Staff Calls = Staff Call Count ÷ Fitting Room Visitors. How often staff are called per fitting room visitor.
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